Frequently Asked Questions
What are the main methods of our payment?
For your convenience, we currently accept the following three payment options:
• Payment by major credit cards with Paypal
• Payment by phone with Paypal
Do I get any discount if my purchase is in large quantity ?
YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.Normally,you can get 5%-10% offer if you buy more than 3 dresses from us. Please CONTACT US
What can I do if I don't like the dress(es) that I have received ?
We only accept those items which have obvious mistakes to be returned back. Like the size problem (too big/small), a wrong color or some quality problems.
For refunds, we will issue you an immediate refund of the value of your returned goods minus 20% re-stocking fee, since we receive the returned goods(The returned goods should be in new condition).
See our Return Policy for more detail.
How can you sell the finest quality products at your lowest prices ?
Our overhead is low and we act as a direct link between you and the factorys. This is how we can afford to provide you with the best quality dresses at the lowest prices anywhere in the world.
Can you tell me how long it takes to complete the bridal gowns ?
Most dresses can be completed and shipped out approximately in 21 workdays. We are always committed to bringing you the work you are expecting within the shortest time possible without compromising its quality. Once you receive your dresses, we are positive you will be very pleased with the quality.
To use which way that we can receive it ASAP when it is urgent ?
We ship by USPS Priority Mail. For international order, we ship by Air Mail. For UPS delivery, please pay extra $30 .You will get it within 14 days since you order it.
How do I place my order in this website?
The process could not be simpler...
Select the dress of your dreams. > Next, select the size of the dress. It is better to order on the larger size and have the dress altered. Refer to our Measurement > guide before ordering.
> Add the dress to your order cart.
> At the checkout, you will be asked for your method of payment.
> And that`s it. We will send you a confirmation email telling you exactly what you have ordered, giving you the chance to change the order if needed.
> Your dresses can be completed and shipped out approximately in 21 workdays normally.
What happens if there is a problem with the dress ?
All our merchandise is inspected before we ship to you. Each and every garment goes through a 25 Point Inspection Process. However, should you discover a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide.
Can I see a swatch of the color I’m interested in before I order?
We have swatches available to send out to customers, but you need pay the shipping cost firstly, please contact us promgowndress@gmail.com .
What if I have some questions that are not answered here ?
If there is anything else you would like to know please feel free to Contact Us(E_mail:promgowndress@gmail.com ) any time.We do check our email very regularly and will get back to you as soon as we can.